EcoFlow Smart Home Panel 2

Pricing Guarantee

At PowerGen Store, we are committed to offering you the best prices online. If you find a lower price at another online store within two months of your purchase, just let us know. We'll gladly refund you the difference to ensure you're getting the best deal. And if you discover that we've lowered our own price on the same item within six months of your purchase, we'll refund you the difference then too.

To request your partial refund, simply email us a link to the product on our site or our competitor's site within two months of your order date. We'll take care of the rest and process your credit promptly."

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Shipping Policy

At PowerGen Store, we are dedicated to ensuring our customers enjoy a smooth and efficient shipping experience. As a special benefit for our valued customers, we are pleased to offer FREE SHIPPING. To guarantee timely delivery of your orders, we have built a comprehensive network of couriers. Please see the detailed information below regarding our shipping Policy.

Shipping Areas: 

Our shipping services are currently available exclusively within the United States, and we do not offer international shipping at this time.

Handling Times

All orders are processed by our team within 1-3 Business Days of an order being placed (excluding weekends and holidays).

Shipping Times

After your item ships expect it to arrive in 4-7 Business Days. This brings the average total shipping and handling time to 5-10 Business Days.

Please note that these timeframes are estimates and may vary depending on your location. However, in most cases, your order will arrive well before the maximum time frame.

Order Confirmation: 

After you place an order, you'll get a confirmation email. This means we’ve received your order and ready to process the shipment.

Tracking:

With each purchase, we offer a tracking number so you can easily monitor the status of your order. Tracking information will be provided within 24 hours of shipment. If you do not receive tracking details after this time, please reach out to us via email sales@powergenstore.com

Damaged Items: 

Upon receiving your package, please inspect it for any damage. If you notice any issues, be sure to document the damage while signing for the delivery and contact us at +1 845-202-2982  or email photos to sales@powergenstore.com  We will provide you with a return label for a replacement. For further clarification on our return process, please refer to our Refund & Return Policy Thank you.

Refused Deliveries:

If you refuse delivery of an order, we may charge a 5% processing fee plus shipping costs. Once an order has shipped, we can’t change, intercept, or cancel it. If it comes back to us, we’ll refund the purchase price minus the 5% fee and shipping costs.

If you encounter any delivery issues or have inquiries about our shipping services, please feel free to contact us. You can reach our customer service team by visiting the "Contact Us" page on our website, sending an email to sales@powergenstore.com or calling us at +1 845-202-2982

We are committed to addressing your concerns promptly and fairly.

By placing an order with PowerGen Store, you confirm that you have read, understood, and accepted our shipping policy.

Thank you for your business!

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@powergenstore.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@powergenstore.com

No Restocking Fees

We believe in keeping things simple. There are no pesky restocking fees here—return anything, within 30 days. Your satisfaction is our top priority, and we want your experience with us to be as hassle-free as possible.

Return Cost     

If you receive an incorrect product or if your item is damaged during shipping, we will cover the return shipping costs. However, for returns initiated for other reasons—such as purchasing the wrong item, issues with fit, or a change of mind—the cost of return shipping will be your responsibility.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

Need to cancel an order? No problem at all. Just reach out to our friendly customer service team ASAP. If you cancel before we ship it out, you'll get a full refund. Orders canceled after shipment fall under our 30-Day Return policy.

Refund Conditions

To qualify for a refund, returned items must be in original condition, which means they should be unused, returned with all original packaging and accessories, and without any signs of wear or use. Items that don't meet these criteria unfortunately cannot be refunded.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@powergenstore.com