FAQs

What Payment Methods Do We Accept?

We accept all major U.S. credit cards: Visa, Mastercard, AMEX, Discover, including Shop Pay, PayPal, Apple Pay, and more. You can find all the payment methods we accept displayed in the bottom right corner of our website.

How Do I Know My Payment Has Been Received?

Upon placing your order, regardless of your chosen payment method, you will promptly receive an order confirmation email confirming receipt of your order and successful payment.

If you do not receive an order confirmation email after placing your order, please reach out to sales@powergenstore.com. This could occur due to an incorrectly entered email address.

What Are The Shipping Costs?

At present, all items on our website ship for free in the United States! To ensure transparency, all prices include shipping costs, so you won’t encounter any surprises at checkout. We typically ship smaller items via USPS and larger items through FedEx or UPS.

For more detailed information about our shipping terms and conditions, please visit our Shipping Policy.

Where Do You Ship To?

At the moment we only ship to the contiguous United States. This means every state except Hawaii and Alaska.

We also do not ship to PO Boxes, APO, FPO, DPO, or any US Protectorate addresses.

Can I Make Changes To My Order?

Yes, If you wish to make a change to your shipping address or cancel an order please reach out to us within 1 hour of placing your order. 

To maintain our competitive shipping and handling times we begin processing orders shortly after they are placed.

If you reach out more than 1 hour after placing your order unfortunately we can not guarantee changes can be made to your order or your order can be canceled.

What Is Your Return Policy?

While shopping at Power Generation Enterprise, know that returns are a breeze! If you are not completely satisfied with your purchase, for any reason, you may return it to us within 30 days of delivery for a refund. See Return & Refund Policy for more information.

How Do I Contact Power Generation Enterprise?

Please contacts us are at sales@powergenstore.com