Shipping Information
Shipping Policy
At Power Generation Enterprise, we are dedicated to ensuring our customers enjoy a smooth and efficient shipping experience. As a special benefit for our valued customers, we are pleased to offer FREE SHIPPING. To guarantee timely delivery of your orders, we have built a comprehensive network of couriers. Please see the detailed information below regarding our shipping Policy.
Shipping Areas:
Our shipping services are currently available exclusively within the United States, and we do not offer international shipping at this time.
Handling Times
All orders are processed by our team within 1-3 Business Days of an order being placed (excluding weekends and holidays).
Shipping Times
After your item leaves our warehouse expect it to arrive in 4-7 Business Days. This brings the average total shipping and handling time to 5-10 Business Days.
Please note that these timeframes are estimates and may vary depending on your location. However, in most cases, your order will arrive well before the maximum time frame.
Order Confirmation:
After you place an order, you'll get a confirmation email. This means we’ve received your order and ready to process the shipment.
Tracking:
With each purchase, we offer a tracking number so you can easily monitor the status of your order. Tracking information will be provided within 24 hours of shipment. If you do not receive tracking details after this time, please reach out to us via email sales@powergenstore.com
Damaged Items:
Upon receiving your package, please inspect it for any damage. If you notice any issues, be sure to document the damage while signing for the delivery and contact us at +1 845-202-2982 or email photos to sales@powergenstore.com We will provide you with a return label for a replacement. For further clarification on our return process, please refer to our Refund & Return Policy Thank you.
Refused Deliveries:
If you refuse delivery of an order, we may charge a 5% processing fee plus shipping costs. Once an order has shipped, we can’t change, intercept, or cancel it. If it comes back to us, we’ll refund the purchase price minus the 5% fee and shipping costs.
If you encounter any delivery issues or have inquiries about our shipping services, please feel free to contact us. You can reach our customer service team by visiting the "Contact Us" page on our website, sending an email to sales@powergenstore.com or calling us at +1 845-202-2982
We are committed to addressing your concerns promptly and fairly.
By placing an order with Power Generation Enterprise, you confirm that you have read, understood, and accepted our shipping policy.
Thank you for your business!
